It's actually a very nice gesture from Sky and good on them.
However! I wasn't very impressed with them a couple of weeks ago. I'm a 'Sky VIP' customer as I've been with them for ages - I have my broadband, landline, 2 mobile phones and Sky TV with the Sports package with them. I dread to think how much all that has cost me over the years.
Both of the wires from my dish kept falling out of the connectors that screw into the back of my Sky+ box, I don't think they had ever been connected properly in the first place as there is no way that the connectors can grip the cables.
I went to their website and booked an engineer to come and fix it but then got an email from them to say that my box was out of warranty and I would have to pay £65 for the engineer's visit!
I emailed them back to say that it was a problem with the wires from the dish and that the box was working fine, they wouldn't back down so I cancelled the engineers visit and sorted it myself with some electrician's tape.
It's working great now but it would have only taken their engineer about 2 minutes to sort properly, I am not happy with them to say the least!
